Return Policies

Customer may return any merchandise purchased from MartStarts within Thirty days (30) from day of Delivery provided that the merchandise passes MartStarts’s return criteria the following will be applied:

General Return Requirements:

No return will be accepted without an RMA # (Return Merchandise Authorization Number).

Please email us at support@martstarts.com or send a message using our Contact Form to have an RMA # Issued.

Be sure to Include your order number and the model or sku of the item(s) you will be returning and a brief summary of the reason for the return.

Customers are responsible for all shipping charges.

Damaged or Lost Return Disclaimer:

Any merchandise you ship back to MartStarts which is damaged or lost in transit (on it’s way back to our return center) becomes the responsibility of your shipping courier. It is of absolute importance that you insure your package, use a track-able shipping method and you keep record of your tracking number until delivery to our return center has been confirmed by both the shipping courier and MartStarts.

Exclusions:

Products that match the following categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed. Copyrighted materials cannot be returned once opened due to copyright law. This includes sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).

Order Cancellation:

We make every attempt to cancel an order upon each request. We offer 0% cancellation fee.

However, we cannot cancel an order once it has been shipped. If a package has been released to shipping department or in transit when your request is made, cancellation of the order will not be possible. Refusal of order delivery will not prevent original shipping charges, return shipping fees, and the 15% restocking fees from applying to any refund allowed.

If product is offered with free shipping, it only means that MartStarts is paying the shipping on behalf of the buyer. If an item is returned for a refund, the shipping charges that MartStarts has paid will be deducted from the total price paid by buyer and then the restocking fee will be deducted from the remain

Exchanges:

If you purchased a product that you wish to exchange for an alternate item:

Defective Item:

Merchandise that is discovered to be defective upon receipt will be replaced.

No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.

You may also return defective merchandise for a refund; however, a 15% processing fee will apply, and original shipping costs will be deducted. The processing fee will only apply if you choose to return the merchandise for a refund.

Shipments Damaged in Transit:

You will need to inspect your received item carefully for damage or obvious defects while the shipper is still present as we inspect all packages prior to leaving our warehouse. If you discover any damage, please refuse delivery while the shipper is still present and do not accept the item. Any damage claim reported after you sign for your item cannot be honored as the shipper must wait for you to inspect the merchandise prior to signing. Damaged merchandise can be replaced with the same model only.

You may also return damaged merchandise for a refund; however, a 15% processing fee will apply.

Replacement Terms:

Return shipping cost (the cost to send merchandise back to MartStarts) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. MartStarts does not credit, refund, or reimburse any return shipping cost or fees.

If an item you received is defective, it will be replaced with a new item; however, we do not cover or reimburse any shipping costs. This includes the shipping cost for returning defective merchandise. We will ship the replacement product to you at our cost, and complete the replacement process as quickly as possible.